Thank you for shopping at BuyVSTPlugins. We are committed to providing high-quality music plugins and software. This Refund and Returns Policy outlines your rights and the process for requesting refunds.

Eligibility for Refunds
We offer refunds under the following circumstances:

  • Technical Issues: If our plugin or software has an unresolved technical issue within 15 days of purchase, despite support efforts.
  • Incorrect Product: If you purchased the wrong product, contact us within 15 days for a refund or exchange.
  • Non-Delivery of Product: If you have not received the download link or license key within 24 hours of purchase, and our support team is unable to resolve the issue.

Non-Refundable Situations
Refunds are not available for the following reasons:

  • Change of Mind: Refunds will not be issued if you change your mind after purchase.
  • Incompatibility: It is the customer’s responsibility to check the system requirements before purchasing. Refunds will not be issued for incompatibility issues.
  • Activated Products: Once the license key has been activated or the preactivated plugin has been used, a refund cannot be processed.

Requesting a Refund
To request a refund, please follow these steps:

  1. Contact Support: Email us at support@buyvstplugins.com with your order number and details of the issue.
  2. Verification: Our support team will review your request and may ask for additional information to verify the issue.
  3. Resolution: We will attempt to resolve the issue within 3 business days. If unresolved, we will proceed with issuing a refund.

Refund Process
Once your refund is approved:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account.

Exchanges
If you purchased the wrong product, you may request an exchange within 15 days, provided the license key has not been activated. Contact support@buyvstplugins.com to initiate an exchange.

15-Day Money-Back Guarantee
We offer a 15-day money-back guarantee for all purchases. If you’re not completely satisfied with your purchase, you may request a full refund within 15 days of the purchase date, provided the product has not been activated or used.

Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact us: